Shipping policy

DELIVERY POLICY

Delivery area
The products offered can only be delivered within the Territory.
It is impossible to place an order for any delivery address located outside of this Territory.
The products are shipped to the delivery address(es) that the customer provided during the ordering process.

Shipping time
The deadlines for preparing an order and then issuing the invoice, before shipping the Products in stock, are mentioned on the Site. These deadlines do not include weekends or public holidays.
An email will be automatically sent to the Client at the time of shipment of the Products, provided that the email address listed in the registration form is correct.

Delivery Times & Costs
During the ordering process, the Seller informs the Customer of the possible shipping times and options for the purchased Products.
Shipping costs are calculated based on the delivery method. The amount of these costs will be payable by the Client in addition to the price of the purchased Products.
The details of delivery times and fees are outlined on the Site and are accessible at the bottom of all pages of the Site.
Any potential overrun shall not give rise to damages, withholding, or cancellation of the order by the Client.
In any case, and in accordance with the provisions of Article L. 121-20-3 of the Consumer Code, the ordered Products will be delivered within a maximum period of thirty (30) days from the day following the date on which the Customer placed their order, subject to full payment of the price.

Delivery Issues
The Client is informed of the Delivery date set at the moment they choose the carrier, at the end of the online ordering process, before confirming the order.

It is specified that deliveries will be made within a maximum of thirty (30) days. Failing that, the Client must formally notify the Seller to deliver within a reasonable timeframe, and in the event of non-delivery within this period, they may terminate the contract.
The Seller will refund the Client the total amount paid for the Products, including taxes and delivery fees, without undue delay from the receipt of the cancellation letter, using the same payment method that the Client used to purchase the Products. No other compensation can be requested by the Client.
The Seller is responsible until the Product is delivered to the Customer. It is reminded that the Client has a period of three (3) days to notify the carrier of any damages or partial losses observed during Delivery.

In the event of confirmed dispatch by the Seller but non-receipt by the Client, an investigation will be conducted with the carrier. An investigation with the carrier can last up to 21 business days. If the Product is found during this period, it will be immediately redirected to the Delivery location specified in the purchase order. On the other hand, if the ordered Product is not found at the end of this 21-day investigation period, the Seller will, at their own expense, proceed with a new shipment of the Products ordered by the Customer.