General Terms and Conditions
These general terms and conditions of sale (hereinafter referred to as the "General Conditions") apply to any purchase made by an internet user / individual (hereinafter referred to as the "Client") on the website https://www.lestudioolfactif.com (hereinafter referred to as the "Site"), from the company MOVE UP BEAUTY, SASU registered in the Bordeaux trade and companies register under number 841 742 133 000 17, with its registered office at 3 Rue Chanzy, 33700 Mérignac, France.
Email: contact@lestudioolfactif.com (hereinafter referred to as the "Seller").
Article 1. DEFINITIONS
The terms used hereinafter in these General Conditions shall have the following meanings:
"CLIENT": refers to the contracting party of the Seller, who guarantees to have the status of a consumer as defined by French law and jurisprudence. In this regard, it is expressly stated that this Client acts outside of any usual or commercial activity.
"DELIVERY": refers to the first presentation of the Products ordered by the Client at the delivery address specified at the time of the order.
"PRODUCTS": refers to all the products and services available on the Site, whether they are physical products, workshops, or gift vouchers.
"Territory": refers to France, including the overseas departments and territories, as well as the countries of the European Union and Switzerland.
Article 2. OBJECT
The General Terms and Conditions inform any potential Client about the conditions and modalities under which the Seller proceeds with the sale, delivery, and/or shipping of the ordered products, and on the other hand, define the rights and obligations of the parties within the framework of the sale of the Products.
They apply, without restriction or reservation, to all sales by the Seller's company of the products offered on its website. As a result, the act of any person ordering a product offered for sale on the website www.lestudioolfactif.com implies full and complete acceptance of these General Terms and Conditions of Sale, which the Customer acknowledges having read prior to placing their order.
The Client is clearly informed and acknowledges that the Site is intended for both consumers and professionals (without preferential pricing) and that professionals must contact the Seller's sales department in order to benefit from distinct contractual conditions.
The Client declares, prior to placing their order, that the purchase of Products on the Seller's Site is not directly related to their professional activity and is limited to strictly personal use, and states that they have full legal capacity, allowing them to commit under these general terms and conditions of sale.
Article 3. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS
The Client agrees to read these General Terms and Conditions carefully and accept them before proceeding with the payment for an order of Products placed on the Site.
These General Terms and Conditions must be reviewed before placing an order. The Client is invited to read carefully, download, print the General Terms and Conditions, and keep a copy.
The Seller advises the Client to read the General Terms and Conditions with each new order, as the latest version of these Conditions applies to any new order of Products.
The Seller reserves the right to modify these General Terms and Conditions of Sale at any time.
By clicking the button to confirm the said order, the Client acknowledges having read, understood, and accepted the General Terms and Conditions without limitation or condition.
Article 4. ACCESS TO THE SITE
The Client takes personal responsibility for the implementation of the IT and telecommunications means allowing access to the Site www.lestudioolfactif.com.
The Client is responsible for the telecommunications costs when accessing the Internet and using the site.
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Article 5. PURCHASE OF PRODUCTS ON THE SITE
To be able to purchase a Product, the Customer must be at least 18 years old and have legal capacity, or if they are a minor, be able to provide proof of consent from their legal representatives. The Seller's liability cannot be engaged in any form if the minor Client purchases a Product without the consent of their legal representatives.
The Client will be invited to provide information to identify themselves by completing the form available on the Site. The asterisk (*) indicates the mandatory fields that must be filled out for the Client's order to be processed by the Seller.
The Customer can check the status of their order on the Site. The tracking of deliveries can, if necessary, be done using the online tracking tools of certain carriers. The Client can also contact the Seller's sales department at any time via email at contact@lestudioolfactif.com to obtain information about the status of their order.
The information that the Client provides to the Seller when placing an order must be complete, accurate, and up to date. The Seller reserves the right to ask the Customer to confirm, by any appropriate means, their identity, eligibility, and the information provided.
Article 6. ORDERS
Article 6.1 Product Characteristics
In accordance with Article L. 111-1 of the Consumer Code, the Customer can, prior to placing their order, review on the Site the essential characteristics of the product(s) they wish to order.
The Seller agrees to present the essential characteristics of the Products (on the information sheets available on the Site) and the mandatory information that the Client must receive under applicable law (in these General Terms and Conditions).
The Seller reserves the right to modify the assortment of Products based on constraints related to its suppliers and its internal organization.
The photographs, graphics, and descriptions of the Products offered for sale are for informational purposes only and do not bind the Seller in any way. In the event that a supplier modifies a Product, the graphic representation of it shall not hold the Seller liable nor affect the validity of the sale.
The Client agrees to read these information carefully before placing an order on the Site.
Unless expressly stated otherwise on the Site, all Products sold by the Seller are new and comply with current European legislation and applicable standards in France.
Article 6.2. Ordering procedure
Product orders are placed directly on the Site. To place an order, the Customer must follow the steps outlined below (please note, however, that depending on the Customer's starting page, the steps may vary slightly).
6.2.1. Selection of Products and Purchase Options
The Client must select the Product(s) of their choice by clicking on the relevant Product(s) and choosing the desired characteristics and quantities. Once the Product is selected, the Product is placed in the Customer's cart. The customer can then add to or remove from their cart as many products as they wish.
The Client, having become aware of the Products and their characteristics, has made their choice regarding the Product(s) subject to their order solely at their own responsibility and based on their needs as they had previously determined before placing any order. Furthermore, the Client, being the only one familiar with the products they own and use, is the sole judge of the compatibility of the ordered Products with those they are using. It is exclusively the Client's responsibility, if they do not consider themselves sufficiently competent, to seek assistance from an advisor.
6.2.2. Commands
Once the Products are selected and placed in the cart, the Customer must click on the cart and verify that the contents of their order are correct. If the Client has not done so yet, they will then be prompted to identify themselves or to register.
The Client is invited to verify the contents of their order (including the quantity, characteristics, and references of the ordered Products, the billing address, the shipping address or email address for sending gift vouchers, the payment method, and the price) before confirming its contents.
The Client can then proceed to pay for the Products by following the instructions on the Site and providing all the necessary information for billing and delivery of the Products. Regarding the products for which options are available, these specific references appear when the correct options have been selected. Orders placed must include all the necessary information for the proper processing of the order.
The Client must also select the chosen Delivery method, if applicable, in the case of an order for physical Products.
Any order implies full and unconditional acceptance of these General Terms and Conditions of Sale.
From the moment the Customer has placed their order by clicking on the "Order" icon, they are considered to have knowingly and unreservedly accepted these General Terms and Conditions of Sale, as well as the prices, volumes, and quantities of the Products offered for sale and ordered.
6.2.3. Acknowledgment of receipt
Once all the steps described above are completed, a page will appear on the Site to acknowledge the Client's order. A copy of the order acknowledgment is automatically sent to the Customer via email, provided that the email address provided through the registration form is correct.
The sale will only be considered final after the Seller sends the order confirmation to the Client and receives the full payment.
The Seller recommends that the Client keep this information on a paper or digital document.
Any fraudulent order or one presumed to be such will be considered by the Seller as null and void.
The Seller does not send any order confirmation by postal mail, by phone, or by fax.
6.2.4. Billing
During the ordering process, the Customer must enter the necessary billing information (the asterisk (*) will indicate the mandatory fields that must be filled out for the Customer's order to be processed by the Seller).
The Client must clearly indicate all information related to the Delivery, particularly the exact Delivery address, as well as any possible access code for the Delivery address and/or the email address for sending gift vouchers.
The Client will then need to specify the chosen payment method.
Neither the purchase order that the Client establishes online nor the order acknowledgment that the Seller sends to the Client by email constitutes an invoice. The invoice is sent by email upon the final validation of the order by the Seller. It can also be requested in paper form from the Seller's Customer Service.
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6.3. Order date
The order date is the date on which the Seller acknowledges receipt of the order online. The deadlines indicated on the Site only start from that date.
6.4. Price
For all Products, the Customer will find on the Site prices displayed in euros, all taxes included, as well as applicable delivery charges (depending on the order amount, the Delivery address, and the chosen mode of transport).
The prices include, in particular, the value-added tax (VAT) at the rate in effect on the date of the order. Any change in the applicable rate may affect the price of the Products from the effective date of the new rate. The applicable VAT rate is expressed as a percentage of the value of the sold product.
The prices of the products are subject to change at any time. They can also be modified in the case of special offers or sales.
The prices listed are valid, except in the case of a gross error. The applicable price is the one indicated on the Site at the date the order is placed by the Customer.
6.5. Availability of Products
The unavailability of a Product is generally indicated on the page of the concerned Product, particularly the unavailable workshop slots do not appear.
In any case, if the unavailability was not indicated at the time of the order, the Seller commits to inform the Customer without delay if the Product is unavailable.
The Seller may, at the request of the Client:
It is proposed to ship all the Products at the same time as soon as the out-of-stock Products are available again.
To proceed with a partial shipment of the available Products initially, and then to ship the rest of the order when the other Products become available, provided there is clear information regarding any additional shipping costs that may be incurred.
To propose an alternative product of equivalent quality and price, accepted by the client, for example, another workshop slot.
If the Client decides to cancel their order for unavailable Products, they will receive a refund of all amounts paid for the unavailable Products no later than thirty (30) days from the payment.
Article 7. RIGHT OF WITHDRAWAL
The terms of the right of withdrawal are outlined in the "withdrawal policy."
Article 8. PAYMENT
8.1. Payment methods
The Client can pay for their Products online on the Site using the methods offered by the Seller.
The Client guarantees to the Seller that they hold all the necessary authorizations to use the chosen payment method.
The Seller will take all necessary measures to ensure the security and confidentiality of the data transmitted online in the context of online payment on the Site.
It is specified that all payment information provided on the Site is transmitted to the Site's bank and is not processed on the Site.
All orders are payable in euros.
The Seller reserves the right to request a photocopy of the Client's ID for any payment made by credit card. For amounts exceeding 100 euros including tax, the Seller reserves the right to request a certified copy of an identification document.
8.2. Payment date
Payment must be made at the time of the order by the Client. At no time can the amounts paid be considered as deposits or down payments.
In the case of a one-time payment by credit card, the Customer's account will be charged as soon as the order for Products is placed on the Site.
In the case of partial delivery, the total amount will be debited from the Client's account no earlier than when the first package is shipped. If the Client decides to cancel their order for unavailable Products, the refund will be made in accordance with the last paragraph of Article 6.5 of these General Conditions.
8.3. Delay or refusal of payment
If the bank refuses to charge a card or other payment method, the Customer must contact the Seller's Customer Service to pay for the order using any other valid payment method.
In the event that, for any reason whatsoever, opposition, refusal, or otherwise, the transfer of the payment due by the Client proves impossible, the order will be canceled and the sale automatically terminated.
The Seller reserves the right to suspend or cancel any order and/or delivery, regardless of its nature and level of execution, in the event of non-payment of any amount owed by the Client or in case of a payment incident.
Article 9. TRANSFER OF OWNERSHIP
The Seller remains the owner of the delivered Products until they are fully paid for by the Client.
The above provisions do not prevent the transfer to the Client, at the time of receipt by him or by a third party designated by him other than the carrier, of the risks of loss or damage to the Products subject to the retention of title, as well as the risks of damage that they may cause.
Article 10. DELIVERY
The delivery terms for the products are outlined in the "Delivery Policy" referenced in Annex 2 of this document.
Article 11. PACKAGING
Physical products will be packaged in accordance with current transportation standards to ensure maximum protection for the products during delivery. Customers agree to adhere to the same standards when returning Products under the conditions set forth in Appendix 1 – Withdrawal Policy.
Article 12. GUARANTEES
12.1. Guarantee of conformity
Article L.211-4 of the Consumer Code: "The Seller is obliged to deliver a good that conforms to the contract and is responsible for any conformity defects existing at the time of delivery." "It also covers defects of conformity resulting from packaging, assembly instructions, or installation when these have been assigned to him by the contract or have been carried out under his responsibility."
Article L.211-5 of the Consumer Code: To be in compliance with the contract, the asset must:
1° To be fit for the usual expected use of a similar good and, where applicable:
– to correspond to the description provided by the Seller and possess the qualities that the Seller has presented to the buyer in the form of a sample or model;
– to exhibit the qualities that a buyer can legitimately expect in light of the public statements made by the Seller, the producer, or their representative, particularly in advertising or labeling;
2° Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, communicated to the Seller and accepted by the latter.
The Seller is required to deliver a Product that is compliant, meaning suitable for the expected use of a similar good and corresponding to the description provided on the Site. This compliance also implies that the Product possesses the qualities that a buyer can legitimately expect in light of the public statements made by the Seller, including in advertisements and on labels.
In this context, the Seller may be liable for existing conformity defects at the time of delivery and for conformity defects resulting from packaging, assembly instructions, or installation when it has been assigned to them or carried out under their responsibility.
The action resulting from the lack of conformity is subject to a two (2) year limitation period from the date of delivery of the Product. (Article L.211-12 du Code de la Consommation)
In case of non-conformity, the Customer may request the replacement or repair of the Product, at their choice. However, if the cost of the Customer's choice is clearly disproportionate compared to the other viable option, considering the value of the Product or the significance of the defect, the Seller may proceed with a refund, without adhering to the option chosen by the Customer.
In the event that a replacement or repair is impossible, the Seller agrees to refund the price of the Product within thirty (30) days of receiving the returned Product, in exchange for the return of the Product by the Customer.
It is specified that this legal warranty of conformity applies regardless of any commercial warranty granted, if applicable, on the Products.
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12.2. Warranty against hidden defects
The Seller is liable for the warranty concerning hidden defects of the sold Product that render it unfit for the intended use, or that significantly diminish its usability to the point that the Client would not have purchased it, or would have paid a lower price, had they been aware of these defects. (Article 1641 du Code Civil)
This guarantee allows the Customer who can prove the existence of a hidden defect to choose between a refund of the Product's price if it is returned, or a partial refund of its price if the Product is not returned.
In the event that a replacement or repair is impossible, the Seller agrees to refund the price of the Product within thirty (30) days of receiving the returned Product, in exchange for the return of the Product by the Customer to the following address: Le Studio Olfactif – Customer Service, 5 Rue Pierre de Coubertin 33000 Bordeaux.
The action resulting from hidden defects must be initiated by the Client within a period of two (2) years from the discovery of the defect. (Paragraph 1 of Article 1648 of the Civil Code)
Article 13. LIABILITY
The Seller's liability cannot be engaged in any case of non-performance or improper performance of contractual obligations attributable to the Client, particularly during the entry of their order.
The Seller shall not be held liable, or considered to have failed in the present, for any delay or non-performance when the cause of the delay or non-performance is related to a case of force majeure, disruption, or total or partial strike, particularly of postal services and means of transport and/or communications, as defined by the case law of French courts and tribunals.
The Seller cannot be held responsible for any loss of data or files. It is the Client's responsibility to carry out all necessary backups.
It is also specified that the Seller does not control the websites that are directly or indirectly linked to the Site. As a result, she excludes any liability for the information published therein. Links to third-party websites are provided for informational purposes only, and no guarantee is given regarding their content.
Article 14. PROTECTION OF PERSONAL DATA
The Client is informed and agrees that their personal data may be collected on the Site and used by Le Studio Olfactif – Move Up Beauty, which acts as the data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the "General Data Protection Regulation" or "GDPR").
The Seller commits to protecting and ensuring the security and confidentiality of its Clients' personal data in accordance with the GDPR, particularly by taking all necessary precautions to prevent this data from being distorted, damaged, or accessed by unauthorized third parties.
In particular, the personal data of Clients may be shared with service providers and contractual partners who, as subcontractors in the sense of the GDPR, are involved and contribute directly to the management of Orders and for whom it is absolutely necessary to access the personal data provided by the Client during the creation and use of their Account (identity, postal address, phone number, email address). Subcontractors can only act on the instructions of the Seller.
The personal data of Clients is collected for the following purposes:
• managing Orders and relationships with Clients;
• informing Clients about offers and commercial information related to the brand;
• enhancing and improving communication of the Website and the brand by sending, in particular, newsletters and special offers based on the Client's preferences observed on the Site;
• improving and personalizing the services offered to Clients; and complying with legal and regulatory obligations.
The Client's personal data is only retained for the strictly necessary duration in light of the previously stated purposes.
In accordance with the GDPR, the Client has the right to access, rectify, and object to the personal data concerning them (hereinafter referred to as the "Data Protection Rights").
To exercise one or more of the Data Protection and Privacy Rights, the Client must send a request by email or by mail to the Customer Service of Le Studio Olfactif, by filling out the contact form located on the website in the Privacy Center available at the bottom of all pages of the Site or by writing to the following address, providing their name, surname, email address, and references. Client: The Olfactory Studio Customer Service, Move Up Beauty, 5 Rue Pierre de Coubertin, 33000 Bordeaux
Each request must be signed and accompanied by a photocopy of an identification document bearing the Client's signature, and must specify the response address.
The response to the request made on the basis of one or more Data Protection and Privacy Rights will be sent within 2 months following the receipt of the request.
The Client can communicate specific instructions to Le Studio Olfactif in which they define how they wish the Rights of Information and Freedoms to be exercised after their death, in accordance with the GDPR.
Article 15. COMPLAINTS
Any written complaint from the Client must be sent to the following address: Le Studio Olfactif – Customer Service, Move Up Beauty, 5 Rue Pierre de Coubertin, 33000 Bordeaux.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following cases:
• Supply of goods made according to the Client's specifications or significantly customized
• Supply of goods that are likely to deteriorate or expire quickly
• Supply of goods that, by their nature, are mixed in an inseparable manner with other items
• Supply of sealed goods that cannot be returned for reasons of health or hygiene and that have been unsealed by the Client after Delivery.
Article 16. INTELLECTUAL PROPERTY
All visual and audio elements of the Site, including the underlying technology used, are protected by copyright, trademark, and/or patent law.
These elements are the exclusive property of the Seller. Anyone who edits a website and wishes to create a direct hyperlink to the Site must request permission from the Seller in writing.
This authorization from the Seller will not be granted in any case on a definitive basis. This link must be removed at the request of the Seller. Hyperlinks to the Site that use techniques such as framing or in-line linking are strictly prohibited.
Article 17. VALIDITY OF GENERAL CONDITIONS
Any modification of the existing legislation or regulations, or any decision by a competent court invalidating one or more clauses of these General Terms and Conditions shall not affect the validity of these General Terms and Conditions. Such a modification or decision does not in any way allow Clients to disregard these General Terms and Conditions.
Any conditions not expressly addressed herein will be governed in accordance with the practices of the retail sector for companies whose headquarters are located in France.
Article 18. MODIFICATION OF THE GENERAL CONDITIONS
These General Conditions apply to all purchases made online on the Site, as long as the Site is available online.
The General Conditions are dated precisely and may be modified and updated by the Seller at any time. The General Terms and Conditions applicable are those in effect at the time of the Order.
The changes made to the General Terms and Conditions will not apply to products already purchased.
Article 19. PARTIAL INVALIDITY
If one or more provisions of these General Terms and Conditions of Sale are deemed invalid or declared as such under a law, regulation, or as a result of a final decision by a competent court, the other provisions will retain their full force and effect.
Article 20. NON-WAIVER
If one party does not invoke a breach by the other party regarding any of the obligations outlined in these General Terms and Conditions of Sale, this shall not be interpreted in the future as a waiver of the obligation in question.
Article 21. JURISDICTION AND APPLICABLE LAW
These General Terms and Conditions, as well as the relationship between the Client and the Seller, are governed by French law.
In case of a dispute, only the French courts will have jurisdiction, particularly the Commercial Court of Bordeaux.
However, prior to any recourse to the arbitral or state judge, negotiation will be favored in a spirit of loyalty and good faith in order to reach an amicable agreement in the event of any conflict related to this contract, including regarding its validity.
The party wishing to initiate the negotiation process must inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the conflict. If, at the end of a period of fifteen (15) days, the parties are unable to reach an agreement, the dispute will be submitted to the competent jurisdiction designated below.
Throughout the negotiation process and until its conclusion, the parties agree to refrain from taking any legal action against each other regarding the conflict subject to the negotiation. By exception, the parties are allowed to bring the matter before the summary jurisdiction or to request the issuance of an order on application. Any potential action before the summary jurisdiction or the implementation of a request procedure does not entail any waiver of the amicable settlement clause by the parties, unless there is an express contrary intention.
ANNEX 1
WITHDRAWAL POLICY
Right of withdrawal
In accordance with Article L. 121-20 of the Consumer Code, the Customer generally has the right to return or exchange the Product to the Seller or a person designated by the Seller, without undue delay, and at the latest within fourteen (14) days following the communication of their decision to withdraw, unless the Seller offers to collect the Product themselves.
Withdrawal period
The withdrawal period expires fourteen (14) calendar days after the day on which the Customer, or a third party other than the carrier designated by the Customer, physically takes possession of the Product.
In the event that the Client has ordered multiple Products through a single order resulting in several Deliveries, or in the case of an order for a single Product delivered in multiple batches, the withdrawal period will expire fourteen (14) calendar days after the day on which the Client, or a third party other than the carrier designated by the Client, physically takes possession of the last delivered Product.
In the case of an order for a non-physical product, namely a service, particularly perfume workshops, requests for withdrawal made less than 48 hours before the date and time of the workshop are not permitted and cannot be subject to any refund requests.
Notification of the right of withdrawal
To exercise their right of withdrawal, the Client must notify their decision to withdraw from this contract through an unequivocal statement to: Le Studio Olfactif – Customer Service, Move Up Beauty, 5 Rue Pierre de Coubertin 33000 Bordeaux or at contact@lestudioolfactif.com.
He can also use the form below:
WITHDRAWAL FORM
To the attention of [*] (*Seller's contact information)
Seller's phone number*:
Email address of the Seller*:
I hereby notify you of my withdrawal from the contract concerning the sale of the Product listed below:
Reference and/or Full name and capacity of the product:
Invoice number:
Order number:
- Ordered on [____________]/received on [________________]
- Payment method used:
- Name of the Client and, if applicable, the beneficiary of the order:
- Client's Address:
- Delivery address:
- Client's signature (except in the case of transmission by email):
- Date:
In order for the withdrawal period to be respected, the Customer must send their communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.
Effects of withdrawal
In the event of a withdrawal by the Client, the Seller commits to refunding the total amount paid for the products and, in any case, no later than fourteen (14) days from the day the Seller is informed of the Client's intention to withdraw, provided that the Product has not yet been shipped to the Client.
The Seller will process the refund using the same payment method that the Customer used for the initial transaction, unless the Customer expressly agrees to a different method; in any case, this refund will not incur any fees for the Customer.
The Seller may postpone the refund until the Product is received.
Return procedures
The Client must, without excessive delay and, in any case, no later than fourteen (14) days after communicating their decision to withdraw from this contract, return the item to: Le Studio Olfactif – Customer Service, Move Up Beauty, 5 Rue Pierre de Coubertin 33000 Bordeaux or to contact@lestudioolfactif.com.
This deadline is considered met if the Client returns the item before the expiration of the fourteen-day period.
Return fees
The Seller accepts the return of an item purchased on the Site if it is returned within fourteen (14) days from the date the Customer received their order.
The shipping costs for the return package remain the responsibility of the Customer. The initial delivery fees are non-refundable.
To return an item, the Customer must follow the instructions below:
1. Use the original packaging to return the Product, accompanied by the detailed withdrawal request as mentioned above.
2. Returns without an attached written request are not accepted.
3. Send the package to the following address:
Le Studio Olfactif – Customer Service, Move Up Beauty, 5 Rue Pierre de Coubertin 33000 Bordeaux or to contact@lestudioolfactif.com
The Seller does not accept packages sent with postage due. All risks associated with the return of the Product are the responsibility of the Customer.
Due to a lack of respect for the procedure outlined above and the indicated deadlines, the Client will not be able to make any claims for non-compliance or apparent defects in the delivered Products, which will then be deemed compliant and free from any apparent defects.
Condition of the returned item.
The products must be returned by the Customer under the conditions and according to the instructions above. The products must be returned to the Seller in perfect resalable condition, in their original state (packaging, accessories, instructions...) and accompanied by the signed return request.
Unsealed products must not show any signs of pump activation or product use. Any product showing signs of use will not be eligible for a refund and will be returned to the customer at the seller's expense.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following cases:
• Supply of goods or services whose price depends on fluctuations in the financial market.
• Supply of goods made according to the Client's specifications or significantly customized
• Supply of goods that are likely to deteriorate or expire quickly
• Supply of goods that, by their nature, are inseparably mixed with other items
• Supply of sealed goods that cannot be returned for health or hygiene reasons and that have been unsealed by the Client after Delivery
• Supply of digital content not provided in a tangible form if the execution has begun with the express prior agreement of the consumer, who has also acknowledged that they will thereby lose their right of withdrawal Provision of a Product that the Client has already begun to use, in whole or in part.
ANNEX 2
DELIVERY POLICY
Delivery area
The products offered can only be delivered within the Territory.
It is impossible to place an order for any delivery address located outside of this Territory.
The products are shipped to the delivery address(es) that the customer provided during the ordering process.
Shipping time
The deadlines for preparing an order and then issuing the invoice, before shipping the Products in stock, are mentioned on the Site. These deadlines do not include weekends or public holidays.
An email will be automatically sent to the Client at the time of shipment of the Products, provided that the email address listed in the registration form is correct.
Delivery Times & Costs
During the ordering process, the Seller informs the Customer of the possible shipping times and options for the purchased Products.
Shipping costs are calculated based on the delivery method. The amount of these costs will be payable by the Client in addition to the price of the purchased Products.
The details of delivery times and fees are outlined on the Site and are accessible at the bottom of all pages of the Site.
Any potential overrun shall not give rise to damages, withholding, or cancellation of the order by the Client.
In any case, and in accordance with the provisions of Article L. 121-20-3 of the Consumer Code, the ordered Products will be delivered within a maximum period of thirty (30) days from the day following the date on which the Customer placed their order, subject to full payment of the price.
Delivery Issues
The Client is informed of the Delivery date set at the moment they choose the carrier, at the end of the online ordering process, before confirming the order.
It is specified that deliveries will be made within a maximum of thirty (30) days. Failing that, the Client must formally notify the Seller to deliver within a reasonable timeframe, and in the event of non-delivery within this period, they may terminate the contract.
The Seller will refund the Client the total amount paid for the Products, including taxes and delivery fees, without undue delay from the receipt of the cancellation letter, using the same payment method that the Client used to purchase the Products. No other compensation can be requested by the Client.
The Seller is responsible until the Product is delivered to the Customer. It is reminded that the Client has a period of three (3) days to notify the carrier of any damages or partial losses observed during Delivery.
In the event of confirmed dispatch by the Seller but non-receipt by the Client, an investigation will be conducted with the carrier. An investigation with the carrier can last up to 21 business days. If the Product is found during this period, it will be immediately redirected to the Delivery location specified in the purchase order. On the other hand, if the ordered Product is not found at the end of this 21-day investigation period, the Seller will, at their own expense, proceed with a new shipment of the Products ordered by the Customer.