Deliveries and reimbursements
ORDERS OF WORKSHOPS AND GIFT VOUCHERS ORDERS
These orders are automatically validated. You will receive the confirmation by email.
Tickets and Gift vouchers are sent by email only.
Workshops can be cancelled up to 48 hours before the workshop.
Workshops can be postponed to another date, subject to availability and our confirmation. Requests have to be made at least 48 hours before the workshop.
Any workshop that would not be cancelled nor postponed more than 48 hours before the date will not be reimbursed nor postponed.
In the event of cancellation or postponing request less than 48 hours in advance for health reasons, a doctor's certificate could be requested before any acceptance from our side.
ORDERS OF PRODUCTS
Products orders can be shipped at home or in the pick-up point of your choice.
They can also be picked up at the studio.
PREPARATION TIME
Please allow a few days for us to prepare your bespoke orders.
Orders are then being shipped Mondays to Fridays.
If your order is urgent, please feel free to contact us to ask if we can shorten the process.
DELIVERIES IN METROPOLITAL FRANCE
All orders are shipped with tracked parcel.
HOME DELIVERIES
Packages are sent by Colissimo.
Delivery fees are 6€ for any order before 45€.
Above 45€, deliveries are free.
Please allow 48 to 72 hours after shipping for the package to be delivered.
Le Studio Olfactif cannot be held responsible in case of delays in the delivery.
DELIVERIES IN PICK-UP POINTS
Delivery fees are 4,50€ for any order before 45€.
Above 45€, deliveries are free.
Please allow " to 5 working days after shipping for the package to be delivered.
Le Studio Olfactif cannot be held responsible in case of delays in the delivery.